These Terms & Conditions apply to purchases made through annehasla.com. By placing an order on this website, you agree to the terms outlined below.
1. Seller Information
Seller: Anne Hasla
Website: annehasla.com
Email: studiohasla.com
Organization number: 936 979 653
Address: Nordibøvegen 151, 4747 Valle, Norway
The seller is hereafter referred to as “Seller”.
2. Prices
All prices are listed in Norwegian kroner (NOK) and include VAT where applicable unless otherwise stated.
The total cost of the purchase, including shipping and any additional charges, will be displayed before payment is completed.
The Seller reserves the right to adjust prices without prior notice.
3. Orders
Once an order has been placed, the customer will receive an order confirmation by email.
The purchase agreement becomes binding once the order confirmation has been sent.
If there are pricing errors, technical issues, or incorrect information, the Seller reserves the right to cancel the order.
4. Payment
Payment is processed through the payment methods available on the website.
Payment is charged at the time the order is confirmed.
All transactions are processed through secure payment providers.
5. Shipping and Delivery
Orders are shipped to the address provided by the customer at checkout.
Typical processing time is 2-3 weeks unless otherwise specified.
Delivery times may vary depending on destination and shipping provider.
The Seller is not responsible for delays caused by shipping carriers or circumstances beyond the Seller’s control.
Customers outside Norway may be responsible for customs duties, taxes, or import fees.
6. Right of Withdrawal (Returns)
Customers have the right to cancel their purchase within 14 days of receiving the item.
To exercise the right of withdrawal, the customer must notify the Seller within this period.
Returned items must be sent back in the same condition as received.
The customer is responsible for return shipping costs.
The right of withdrawal may not apply to items that are custom-made or produced specifically for the customer.
7. Damaged Items and Complaints
If a product arrives damaged or defective, the customer should contact the Seller as soon as possible.
If the complaint is approved, the Seller may offer a replacement, repair, price reduction, or refund.
Complaints must be made within a reasonable time after the issue has been discovered.
8. Intellectual Property
All artworks, images, designs, and content on annehasla.com are protected by copyright and belong to Anne Hasla.
Purchasing a print grants ownership of the physical artwork only.
The artwork may not be reproduced, distributed, or used commercially without written permission.
9. Privacy
Personal information is used only for processing orders and providing customer service.
Customer information will not be shared with third parties except when necessary to complete the order, such as payment providers or shipping services.
10. Dispute Resolution
If a dispute arises, both parties should attempt to resolve the issue amicably.
If a resolution cannot be reached, the customer may contact the Norwegian Consumer Authority or submit the case to the Norwegian Consumer Complaints Commission.